Frequently asked questions

At the top right of any page on the site you'll find the person icon (User Area). Click the icon and select "Register". During registration you'll be asked to select your profile type:

• Private customer (B2C) or Standard Company (corporate gifts / non-profit): registration is immediate. Fill in the required fields (first name, last name, e-mail and password), accept the data processing terms and you can start shopping right away.
• Ho.Re.Ca. customer (Restaurants, Wine shops, Hotels, Bars): to access the catalogue and price lists dedicated to industry professionals, select the "Ho.Re.Ca." profile and enter your business details and VAT number. Activation of this account is not immediate: our team will carry out a manual check to verify that you genuinely belong to the hospitality sector. You'll receive a confirmation e-mail as soon as your Ho.Re.Ca. account is enabled by our operator.

• If you haven't logged in yet: click the person icon at the top right to log in with your credentials.
• Once logged in: instead of the person icon you'll see your name or your business name. Click on your name to go straight to your Personal Area. Inside you'll find all the dedicated sections to update your e-mail address, change your password, edit your billing details or your saved shipping addresses on your own.

Click the person icon at the top right to open the login screen and select "Forgot your password?". You'll receive an automatic e-mail with instructions to create a new access key.

If you wish to delete your Gabumo account, send us a request at info@gabumo.com indicating the e-mail associated with the profile you want to delete. Our team will handle the request in compliance with current privacy regulations.

All products available on Gabumo can be purchased directly online. You can buy either as a registered user or as a guest, simply by providing a valid e-mail address.

To place an order, just select the products you want, add them to your cart and indicate the quantity you intend to buy. To complete the order, go to your cart, choose the payment method and proceed to checkout entering your shipping address and, if needed, your billing address.

Finally, remember to accept the General Terms of Sale and the Privacy Policy. Once your purchase is complete you'll receive a confirmation e-mail with a summary of your order.

You can check the status of your order directly in your Personal Area by going to the "My orders" section and selecting the order you want to track.

In addition, when the shipment is picked up by the courier, you'll receive an e-mail containing the link and tracking code to follow the delivery in real time.

You can request the cancellation of an order only if it is in the "Created" status (i.e. before it is taken over by our logistics processing). The procedure varies depending on how you purchased:

• Registered customers: go to your Reserved Area, open "My orders", select the order and click the "Cancel order" button. The system will block the order and start the automatic refund procedure if payment had already been made.
• Guest customers: send an e-mail as a matter of utmost urgency to orders@gabumo.com with the subject IMMEDIATE GUEST ORDER CANCELLATION REQUEST - Order No. [Your Number] indicating the order number, date, your name and the e-mail used.

Please note: if the order has already moved to the "Approved", "Shipped" or "Completed" statuses, it can no longer be cancelled or blocked because the shipment has already been handed over to the courier. If you are a private customer, you'll need to wait for delivery and then start the withdrawal procedure.

Before contacting customer service, check the status of your order yourself: go to your Personal Area (by clicking on your name at the top right) and open the "My orders" section.

• If the order is in the "Created" status: you'll find the button to proceed with cancellation. Please note: the system does not allow any further changes to the order, this applies both to the products and quantities entered and to the shipping address. If you've noticed a mistake or want to change the delivery details, you must click the "Cancel order" button to block it (receiving an automatic full refund) and then place a new order from scratch entering the correct details.
• If the order is in the "Approved", "Shipped" or "Completed" statuses: the cancellation button will no longer be visible because the order has already entered the logistics management processes or the parcel is being packed and shipped. From this moment the order can no longer be blocked, cancelled or modified in any way. For any serious issue, contact support immediately at orders@gabumo.com or via WhatsApp to check the shipping status.

If you haven't received the confirmation e-mail, first check your Spam or Junk folder.

If the e-mail is not there, contact our customer service at orders@gabumo.com, indicating the name used for the purchase and the e-mail address entered during the order.

All payments made on Gabumo are handled through secure and protected systems. You can choose from the following payment methods:

• Credit card: payments carry no additional fees and are processed through secure, certified networks (Visa, Mastercard, American Express, PostePay). Card details are not stored by Gabumo.
• Apple Pay and Google Pay: fast and secure payment systems available on compatible devices.
• PayPal: at the end of your order you'll be redirected to the PayPal site to complete the transaction in complete security.
• Bank transfer: your order will be processed after the amount has actually been credited to our bank account.

Bank transfer details:

• Beneficiary: Gabumo s.r.l.
• IBAN: IT10I0503433324000000037547
• BIC/SWIFT: BAPPIT22XXX
• Reference: Order + [Your order number] (Example: Order 1834342)

If you experience problems during payment, you can go to your Personal Area and check the "My orders" section.

By selecting the relevant order, you can check the payment status and, if necessary, repeat the procedure using the same payment method or choosing a different one. If the problem persists, contact our customer service at orders@gabumo.com.

The refund is approved and processed immediately after the order cancellation is confirmed. The methods and timing change depending on the payment method used:

• Digital payments (Credit card, PayPal, Apple Pay, Google Pay): the refund is made automatically to the same payment method used for the purchase. After approval, the actual credit usually takes up to 10 business days, depending on your bank.
• Bank transfer payments: if you paid by bank transfer and cancelled the order, we will return the full amount without withholding any fees. However, in order to issue the return transfer, you must send an e-mail as a matter of utmost urgency to orders@gabumo.com indicating:
  • the number of the order to be refunded;
  • the IBAN to which the credit should be made (which must be the same one from which the initial payment was made);
  • the correct first and last name of the account holder. Please note: the name provided must exactly match the account owner, otherwise the banking systems will block the transfer due to a mismatch.
  • a valid telephone number so we can contact you quickly in case of any anomalies in the details.

The shipping cost varies depending on the type of account you use to place the order:

• Private customers and Standard Companies (B2C): shipping is free for all orders of 99 € or more. For orders under 99 €, the shipping cost is calculated automatically during checkout based on the destination and the number of bottles purchased.
  • Please note: if you use a discount code that brings the cart total below 99 €, shipping costs will be recalculated and applied at checkout.
• Ho.Re.Ca. / Professional customers (B2B): for hospitality account holders, delivery costs are calculated based on the total order amount excluding VAT:
  • up to 200 € order (excl. VAT): the delivery cost is 15 €.
  • from 200 € to 400 € order (excl. VAT): the delivery cost is 10 €.
  • over 400 € order (excl. VAT): shipping is free.

Deliveries in Italy are generally made within 1-3 business days by express courier. In more remote locations or on the islands, delivery times may require an additional business day. Deliveries are made Monday to Friday during normal working hours.

As soon as your order leaves our warehouse and is picked up by the carrier, you'll receive an e-mail containing the tracking link to monitor the shipment status in real time.

All orders are shipped exclusively using certified NakPack® packaging, designed specifically for transporting wine and spirits. This packaging guarantees maximum protection of the bottles during transport, reducing the risk of breakage to zero. All our shipments are also fully insured against damage, theft or loss.

All the bottles in our warehouses are stored in environments suitable for the proper preservation of wine, in order to preserve their quality and organoleptic characteristics until the moment of shipment.

If, at the time of delivery, the parcel is visibly damaged, tampered with, or you notice a partial delivery, we invite you to accept the shipment by writing "SUBJECT TO INSPECTION" ("RISERVA DI CONTROLLO") on the courier's delivery document and specifying the type of anomaly found (for example: "wet parcel", "crushed packaging" or "tampered item").

Afterwards, or if you only realise after opening the parcel that the delivered products do not match those ordered, contact our customer service as soon as possible via the Contacts page or by writing to orders@gabumo.com, mandatorily attaching:

• photographs of the parcel (inside and outside) or of the wrong bottles received;
• photographs of the shipping label on the parcel, clearly legible;
• any photographs of the damaged products.

A prompt report complete with images will allow us to open a verification case with the carrier and quickly handle the resolution of the problem.

Pursuant to the Italian Consumer Code, a Customer who buys as a "Consumer" has the right to withdraw from the purchase contract, without any penalty, within 14 days of receiving the products. The exercise of this right is strictly subject to the following conditions:

• Integrity (no opened bottles): wine and alcoholic products are sealed goods that cannot be returned once opened after delivery. Withdrawal is not accepted for uncorked, opened or even partially consumed bottles. The bottles must be returned perfectly intact, complete with their seal, capsule and original label.
• Shipping costs: all direct costs for returning the products are borne exclusively by the Customer, who may entrust the return to a courier of their choice (original packaging and trackable shipping are recommended).
• How to proceed: send a written communication by e-mail to orders@gabumo.com within 14 days of delivery, indicating your first name, last name, order number and the list of wines to be returned. Following our confirmation e-mail, you'll have a further 14 days to ship the goods. The refund (including the cost of the products and the standard outbound shipping costs) will be made within 14 days of physically receiving and verifying the integrity of the goods.

No. The Right of Withdrawal is governed by the Italian Consumer Code for the exclusive protection of private consumers. Therefore, the right of withdrawal does NOT apply to purchases made by Legal Entities, Sole Proprietorships, Companies, Professionals or Ho.Re.Ca. customers who purchased using their VAT number or requesting the issue of a commercial invoice. For professional B2B customers, all sales contracts are to be considered final.

You can buy with complete peace of mind: no document containing the prices of the purchased products is included inside the parcels shipped by Gabumo. All financial information relating to the order is sent exclusively to the e-mail address used during the purchase.

At the moment Gabumo does not offer a gift-wrapping service. To ensure maximum safety during transport, all bottles are shipped using specific certified packaging. Any cases, boxes or original manufacturer packaging are included only when indicated on the product page.

Gabumo Gift Cards are available in denominations that can be selected at the time of purchase. Once the order is complete, you'll receive the Gift Card in digital format at the e-mail address provided. It is valid for 12 months from the date of purchase and can be used for multiple orders until the credit runs out.

You can use it during checkout by entering the code in the dedicated field for coupons and promotions. The discount will be applied automatically to the order total. Unless otherwise stated, discount codes and Gift Cards cannot be combined with each other and only one code can be used per order.

First check your Spam or Junk folder. If the problem persists or you encounter errors applying a promo, make sure you're logged into your account and that all requirements are met (e.g. minimum spend thresholds or excluded categories). For further support, write to orders@gabumo.com.

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